Use pre-set messages to thank customers for positive feedback or respond to negative feedback when you know you can’t respond quickly. No customer wants to feel like their opinion doesn’t matter, and with auto-replies, they’ll always feel heard. If you prefer the personal touch, simply don’t enable them.
Tailored to Your Business
You’ll never miss a message from a customer or lead with our easy-to-use messaging inbox. Reply to reviews, answer questions from prospective customers, and revel in your awesomeness. Plus, our inbox puts leads into their own category so you can see how and when they found you–and adjust your reply accordingly.
As a business owner or manager, you’ve got a lot on your plate. SMRT Reviews allows you to add users to the platform and assign messages to them, and give admin privileges to key staff. Getting your staff involved in reputation management has the benefit of increasing buy-in for your overall brand.