As a small business, having the personal contact information of your customers is extremely valuable to your future success.
Knowing your customers’ name, home address, phone number, and credit card information allows you to build a personal relationship, offer pickup/delivery, and automatically bill them when their order is ready.
But, when you want to communicate to your customers about their order, business updates, or deals/discounts, what should you do?
For years, businesses have used the outdated and unreliable method of sending emails to communicate with their customers. On average, it takes someone 90 minutes to respond to an email, but just 90 seconds to respond to a text.
Don’t waste precious time waiting for a customer to open or respond to an email, when you can get an almost instantaneous response via text.
The benefits of texting over email include:
- Faster response time
- Order ready texts
- Delivery/pickup updates
- Credit card charge notifications
- Sync texts with POS software
Supercharge your business and ditch outdated emails in favor of smart texting.